FAQ

No, using MICE@TOKYO itself is free of charge. For a participation fee for each MICE event, please check with the organizer.

You can download the application by clicking on "Download" button in the following webpage:
https://www.mice-at-tokyo.net/en

Please refer to "Hardware and Software Requirements" in the following webpage (external link):
https://support.virbela.com/en_US/install-requirements/hardware-and-software-requirements

Please refer to "Estimated data usage" below:
GT Estimated data usage（PDF：128KB）

A pass code provided by The Secretariat to the organizer must be entered to access areas of each event except common areas such as a Welcome Area. For security measures implemented for MICE＠TOKYO itself, please refer to the following:
Security Measures Implemented for MICE＠TOKYO（PDF：245KB）

When creating and registering an account, you will need to enter details such as your email, first name, last name, organization name, etc., and create a password. Please be sure to enter your actual first and last name, not a nickname.
The password must be at least eight characters long and contain at least one uppercase and one lowercase letter, one number, and one special character (#?!@$%^&*-).
Check the box to indicate agreement with the Privacy Policy and click "Register Now" to complete your account registration.

• If the exact same name has already been registered by another user, a period or underscore will automatically be added between your last name and first name to distinguish the accounts.

To change your avatar name, enter MICE@TOKYO, click on your name from the blue bar in the upper-left corner of the screen, and select "Profile” to open another window. Click "Edit" in the upper-right corner of that window to open a separate browser from which you can change your avatar name. Also, to make your avatar name visible only to others (hide it from yourself), log in to MICE@TOKYO and click on "Settings" from the gear icon in the upper-right corner of the screen. Under “User Interface Options” in the setting screen, uncheck the box next to “Show my avatar name.”

MICE＠TOKYO Admin can view your account information for operation and management purposes only, but they cannot view or change your password. In addition, your name and email address will not be disclosed to third parties, unless you put the information in your public profile.

Please refer to the Registration and Operation Manual (for Participants) distributed to organizers.

In the text chat box, users can exchange JPEG/PNG image and video files of up to 30 MB and other files in general formats of common applications, such as Word, Excel, and PowerPoint.
Links can also be added to wallpaper images and the like to, for example, prompt users to access more information via a specific cloud drive, storage URL, or two-dimensional code.

Users with upload privileges granted by an organizer can upload mp4 video and audio files directly to a web screen. Please note that 30 MB is the maximum size of a single file that can be uploaded. You can also enter the YouTube URL, for example, in the Presentation Tool to play a video on a web screen.

MICE＠TOKYO supports over 20 languages with the Speech-to-Text feature (automatic transcription and translation service). Staff can speak and write Japanese and English.

Sales activities are not permitted in MICE@TOKYO.

• Check your volume settings.
• Confirm that the earphone jack is a 4-pole (stereo) audio jack.
• If you are using an internal network (VPN), please switch to an external network and check the audio again.
• Refer to the MICE＠TOKYO whitelist and ensure that the firewall is partially disabled as appropriate in your environment.
• After logging on to MICE＠TOKYO, select "Audio Settings” from the gear icon in the upper-right corner of the screen. Then click "Repair Voice Connection" at the bottom of the settings menu and try again.

• Check that you are using earphones with a built-in microphone.
• Turn up the microphone input volume on your device.
• If you are using an internal network (VPN), please switch to an external network and check the audio again.
• Refer to the MICE＠TOKYO whitelist and ensure that the firewall is partially disabled as appropriate in your environment.
• Log in to MICE@TOKYO, select "Audio Settings" from the gear icon in the upper-right corner, and then select your mic under "Active Microphones."
• Log in to MICE@TOKYO, select "Audio Settings" from the gear icon in the upper-right corner, and then execute the "Repair Voice Connection" option.
• If you are using a Windows PC, please configure settings from the "Audio Settings" menu as follows:
  　Open Windows Sound settings window → Select the Recording tab → Select an external microphone → Open the Properties menu → Uncheck two boxes under Exclusive Mode
• Log in and try again.

Please check if your system meets the hardware and software requirements stated in the following webpage (external link):
https://support.virbela.com/en_US/install-requirements/hardware-and-software-requirements
If you are using your company’s internal network (VPN), the problem may be related to firewall settings. Please switch to an external network and try once again. It may take some time to log in for the first time or after a major application update.

You can reset your password from the login screen of the application.

To clear cashed email addresses, please take the following steps:

• (1)Go to C:\Users[UserName]\AppData\Local\Virbela\Cache by Windows Explorer and delete the gui.data file, if it exists. If there is no gui.data file, proceed to the next step.
• (2)Press the Windows and R keys and enter "regedit" to open the Registry Editor. Then go to Computer\HKEY_CURRENT_USER\SOFTWARE\Virbela LLC\MICE@TOKYO and delete the entire folder.
• (3) Finally, press the Windows and R keys, enter "control keymgr.dll" to open the Windows Credential Manager, and then delete MICE@TOKYO.cred from the Windows credential.